← Home / ServicesPILLAR 01 — AI AGENTS

Agents that don’t just answer.
They finish the job.

We design, build and run autonomous AI agents that plan, use your tools and complete multi-step work — with your team in control of every decision that matters.

Design my first agentWhat we build
AGENT RUN · CLAIMS INTAKE● Live
Read new claim email + attachments3 PDFs, 6 photos
● DONE
Verify policy in core systemPolicy active · coverage matched
● DONE
Draft adjuster summaryExtracting damage details
● RUNNING
Open claim & notify customerAssigned to: claims lead
● NEEDS APPROVAL
24/7work that doesn’t wait for business hours
Human-in-the-loopapprovals where your rules require them
Full audit trailevery step logged and reviewable
~2 weeksto a working pilot on one real process
WHAT WE BUILD

Agents that plug into how your business already runs.

Task agents

One process, end to end: intake, validation, decision support and follow-up.

Multi-agent workflows

Specialized agents that hand work to each other across teams and systems.

Tool & system access

Secure connections to your ERP, CRM, core systems, databases and APIs.

Document intelligence

Read emails, PDFs, forms and images — and turn them into structured data.

Human-in-the-loop

Approval steps, confidence thresholds and smart escalation to the right person.

Monitoring & evaluation

Dashboards, quality evals and audit logs so you always know what agents did.

USE CASES

Built for the industries we know best.

Insurance

Claims intake, triage and adjuster summaries
Policy endorsements and changes
Renewal follow-ups and retention outreach

Financial services

KYC and onboarding document review
Reconciliation exception handling
Credit application preparation

Automotive

Lead qualification and follow-up
Service appointment coordination
F&I document checks
HOW IT WORKS

From one process to an agent workforce.

01Week 0

Discover

Pick one process with clear ROI and measurable outcomes.

02Week 1

Design

Map steps, tools, data and guardrails with your team.

03Week 1–2

Pilot

A working agent on real data, supervised by your people.

04Then

Scale

Evaluate, harden and expand to the next processes.

TECHNOLOGIES WE WORK WITH
ClaudeGPTOpen-source LLMsMCPPythonNode.jsAWS · Azure · GCP
FAQ

Questions we hear first.

How is an agent different from a chatbot?+

A chatbot converses. An agent acts: it plans steps, uses your systems and completes the task — often without a conversation at all.

Is it safe to let an agent act in our systems?+

Agents get only the permissions they need, every action is logged, and sensitive steps require human approval before they run.

What do we need to get started?+

One process you’d like to automate, access to the systems it touches, and a process owner on your side. We handle the rest.

START HERE

Tell us the process. We’ll design the agent.

Estimate in 48 business hours · Kickoff in 1–2 weeks

Or write to hello@itkapital.com